Southfield, MI (In-Office)
Full-Time | Monday-Friday 9AM-6PM

Brightview Care is a rapidly growing provider of in-home Applied Behavior Analysis (ABA) services for children with Autism throughout Michigan. We are looking for a highly organized, detail-oriented ABA Scheduler who thrives in a fast-paced environment and enjoys solving scheduling puzzles while creating positive experiences for our families and clinical team.

As an ABA Scheduler, you will play a critical role in ensuring our clients receive consistent services by coordinating schedules between families, Behavior Technicians, and BCBAs. You'll work closely with multiple departments to support new hires, maintain ongoing schedules, and ensure continuity of care.

What You'll Do

• Coordinate case assignments for newly hired and existing Behavior Technicians (BTs/RBTs)

• Match technicians with clients based on availability, location, experience, and clinical needs

• Maintain employee availability and scheduling within our scheduling software

• Communicate with families regarding scheduling needs, changes, and ongoing availability

• Coordinate technician start dates with Human Resources and Clinical Supervisors (BCBAs)

• Manage case reassignments due to staffing changes, employee availability, or client needs

• Partner with the Intake and Authorizations teams to ensure timely scheduling of new authorizations and continuity of services

• Monitor client schedules to minimize gaps in care and maximize service utilization

• Collaborate with Clinical Directors and BCBAs regarding staffing needs, schedule adjustments, and coverage

• Assist with technician schedule optimization to improve productivity and reduce travel time

• Respond promptly to daily schedule changes, cancellations, and urgent staffing needs

• Maintain accurate scheduling records and documentation

• Track open cases and staffing vacancies while proactively identifying scheduling solutions

• Communicate professionally with employees, families, and internal departments

• Generate scheduling reports and assist leadership with staffing metrics

• Participate in process improvement initiatives and special projects as assigned

• Perform additional administrative duties to support Operations as needed

Qualifications

• High School Diploma required; Associate's or Bachelor's degree preferred

• Minimum of 1-2 years of scheduling, staffing coordination, healthcare, ABA, or customer service experience

• Experience working in ABA, home health, behavioral health, or healthcare scheduling strongly preferred

• Strong organizational and multitasking skills

• Exceptional communication and customer service abilities

• Ability to prioritize competing demands in a fast-paced environment

• Excellent problem-solving and critical-thinking skills

• Proficiency with Microsoft Office (Outlook, Excel, Word)

• Experience with CentralReach or other scheduling software is a plus

We're Looking For Someone Who Is

• Highly organized and detail-oriented

• Calm under pressure and adaptable to change

• A proactive problem solver

• Customer-service focused

• Able to build positive relationships with families and staff

• Comfortable working collaboratively across multiple departments

• Dependable with excellent follow-through

Why Join Brightview Care?

• Health, Dental & Vision Insurance

• 401(k)

• Paid Time Off

• Supportive leadership team

• Growth and advancement opportunities

• Collaborative and mission-driven culture

• Make a meaningful impact on the lives of children and families every day

Why Brightview Care?

At Brightview Care, we're committed to improving the lives of children with autism while creating a supportive and collaborative environment for our employees. As our organization continues to grow, you'll play an important role in helping create an exceptional experience for our clients, families, and team members every day.

If you're organized, proactive, and passionate about making an impact, we'd love to hear from you!

Brightview Care is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, or any other protected status under applicable law.